[广东]汇丰银行（中国）广州2012招聘
发布时间：2012-04-28 14:47
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汇丰银行（中国）有限公司广州2012招聘
应聘者请把简历发到hrgzh@hsbc.com.cn, 邮件标题 "职位名称+应聘者姓名"
如符合要求，我们会联系面谈。因简历比较多，无法一一回复请见谅。欢迎今年或往届毕业生投递简历，未毕业同学请勿投。
公司介绍：
汇丰银行（中国）有限公司总行设于上海，是香港上海汇丰银行有限公司全资拥有的外商独资银行，其前身是香港上海汇丰银行有限公司的原中国内地分支机构。
香港上海汇丰银行有限公司于1865年在香港和上海成立，一百多年来从未间断在中国的服务，是在内地投资最多的外资银行之一。目前，汇丰中国共有116个网点，是中国内地网点最多、地域覆盖最广的外资银行。汇丰银行独具优势，为客户提供广泛的银行和金融服务。
汇丰中国热切期望您的加入！
汇丰银行正是您首屈一指的选择！
职位要求：
-大学本科及以上学历，金融、财会、经济贸易、外语相关专业者，有销售相关经验者优先；
-具有优秀的人际交往和沟通能力，有良好的客户服务意识；
-英语、汉语口语和书面表达流利，电脑操作熟练；
-高度责任感，能独立工作并承受工作压力。
Department: Retail Banking and Wealth Management零售银行及财富管理部
1. Teller (银行柜员)
Job Duties:
-To perform accurate and efficient counter transactions and to offer a high standard of courteous and professional service to customers.
-To establish and keep good relationship with valuable customers by providing one-stop counter services.
-To have a strong sales sense and skills to cross-sell and proactively refer potential customers to Personal Relationship Officer/Personal Relationship Manager to support sales and promotion strategies. To be able to introduce independently promoted products to valuable customers.
- Familiar with local rules and regulation and internal guidelines and always keep alert for any suspicious Money Laundry activity and do report to superior.
Job Requirements:
- Bachelor degree or above
- Solid knowledge on PFS operations and products
- Good understanding of local rules and regulations and internal guideline
- Good communication and interpersonal skill
- Good written and spoken English
- Good sales sense and personality
2. Premier Relationship Assistant （卓越理财客户主任）
Job Duties:
-To handle all inferior HSBC Premier (HP) accounts and zero-balance HP accounts follow up work.
-To chase deposit from all Home Mortgage Loan (HML) customers with monthly average balance below the threshold for HML preferential interest rate.
-To answer all incoming HP phone calls if Personal Relationship Officer (PRO) is occupied and to be responsible for all messages HP customer leave in PRO's voice mail.
-To make sure HP gift redemption mechanics works smoothly
-To proactively identity sales opportunities, cross-sell bank products and services most beneficial to customers, and individually completes sales process if all PROs are occupied.
-To back up PRO who is on leave or during lunchtime.
Job Requirements:
-Bachelor degree holder with at least 1-2 years customer service experience, ideally in financial industry
-Good communication and selling skills
-Good understanding of Retail Banking and Wealth Management (RBWM) products / services
-Good spoken & written English
-Well organized
-Nice personality and presentable appearance
3. Customer Development Officer / Representative, GZH (客户主任)
Job Duties:
-To achieve pre-set sales targets of personal banking products
-To conduct needs-based selling activities through effective sales processes
-To project a professional image while conducting sales activities
-To promptly and effectively respond to customer enquiries, feedbacks and complaints
-To prepare and submit sales progress reports on a regular basis
Job Requirements:
-Bachelor degree or above
-One year or above working experience is preferred
-Experience in sales-related function is preferred
-Result-driven and able to work under pressure
-Firm believer of long-term, ethical client relationship
-Strong interpersonal skills and effective presentation skills
-Customer-centric service mindset
-Good spoken and written English is a plus
