[北京]法国兴业银行有限公司业务支持部门-电话服务中心实习生
发布时间：2012-09-28 17:35
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Main Responsibilities / Accountabilities / Tasks
- Answer inbound calls from existing customers or potential customers; Dig into the customer’s needs, help to promote the business;
- Provide outbound service to customers, including but not limited at welcome call, customer survey, customer care, info verification, and any other purposes;
- In collaboration with the relevant department, evaluate customers’ complaints and ensure that they are dealt with expeditiously and satisfactorily
- Handle customers inquiry from website and emails;
- Complete the relative call center documentations, taking data analysis and statistics;
- Obey company and department policy and procedure, strictly comply with call service criterion, provide high quality inbound call service to customers
- 遵守办公室纪律和培训纪律（例如出勤，迟到等）接听现有客户和潜在客户的电话，挖掘客户需求。
- 为客户提供外拨服务，包括但不限于欢迎电话，客户调查，客户关照，信息确认及其他目的。
- 配合相关部门评估客户意见，确保客户得到满意的答复。
- 处理客户的网站和邮件需求。
- 完成电话服务中心相关文件，例如文件和数据分析等。
- 遵守公司和部门规章守则，严格遵守电话服务要求，给客户提供优质的电话银行服务。
Candidate Profile
Academic Background(degree & major)
Bachelor or above
大四或研二
Working Experience /Technical Skills & Know how
Ideally has more than 1 year call centre or related job experience largely fitting into the job scope above.
Skills & Competencies Excellent interpersonal and communication skills. Bank experience and phone communicate skill is an important advantage.
Excellent telephone customer service skills.
Language Skills
Good at both written and spoken English and Chinese.
Computer Skill
Able to use office softwares.
Others if any(require to travel, etc)
The department is open 24 hours a day, 7 days a week (including public holidays).
All staffs are required to work on rotating shifts (morning shift, middle shift and night shift) in accordance with department roster.
表现优良的实习生予以转正机会
简历发送至：CHN-intern-recruit@socgen.com.cn
